1. Introduction
Sands Industries Pty Ltd (ABN 30 629 811 383, ACN 629 811 383) (“we”, “us”, “our”) is committed to protecting the privacy of individuals who interact with our websites, request our services, or conduct business with us.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our websites or providing us with your personal information, you consent to the collection and use of that information as described in this Policy.
2. What Information We Collect
We may collect the following types of personal information:
Identity Information: Full name, job title, company name
Contact Information: Email address, phone number, postal address, state and territory
Business Information: Company size, industry sector, annual order volume, business requirements, existing systems and software
Transaction Information: Order history, product preferences, quote requests, invoices, payment records
Technical Information: IP address, browser type and version, operating system, device type, pages visited, time spent on pages, referral source
Communication Records: Emails, contact form submissions, phone call notes, live chat transcripts
Marketing Preferences: How you heard about us, communication preferences, subscription status
We do not knowingly collect personal information from individuals under the age of 18.
3. How We Collect Information
We collect personal information in the following ways:
Directly from you when you complete a contact form, request a quote, place an order, register for an account, subscribe to our newsletter, or communicate with us by phone or email.
Automatically when you visit our websites, through cookies, web beacons, and analytics tools including Google Analytics.
From third parties such as referral partners, business directories, social media platforms (LinkedIn, Facebook, Instagram), and publicly available sources, where relevant to a business enquiry.
4. How We Use Your Information
We use your personal information to:
Respond to enquiries, provide quotes, and fulfil orders Manage your account and ongoing business relationship Process payments and maintain transaction records Deliver logistics, packaging, and IT services you have engaged us for Send transactional communications such as order confirmations, shipping updates, and invoices Send marketing communications including newsletters, product updates, and offers — only where you have opted in or where we have a legitimate business interest Improve our websites, services, and internal processes Comply with legal obligations, including tax and financial reporting requirements Prevent fraud and protect the security of our systems
We do not use your personal information for automated decision-making or profiling that produces legal or significant effects.
5. Marketing Communications
If you have opted in to receive marketing communications from us, you may receive emails or messages about new products, promotions, service updates, and industry content.
You may opt out at any time by clicking the unsubscribe link in any marketing email, contacting us at support@sandsindustries.com.au, or updating your preferences in your account.
We will not send you unsolicited marketing communications in breach of the Spam Act 2003 (Cth).
6. Disclosure of Your Information
We may share your personal information with:
Service providers who assist us in operating our business, including logistics providers, payment processors, email marketing platforms, website hosting providers, and IT support services. These providers are required to protect your information and may only use it for the specific services they perform for us.
Our division partners and associated websites (loadcellshop.com.au, safetyvest.com.au, sensorsandgauges.com) where your enquiry or order relates to those services.
Professional advisers including accountants, lawyers, and auditors, where necessary.
Government agencies and regulators where required by law, court order, or regulatory obligation.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
7. International Data Transfers
Some of the third-party services we use — including cloud storage, email platforms, and analytics tools — may store or process data outside of Australia. Where this occurs, we take reasonable steps to ensure those providers maintain appropriate privacy and security standards consistent with Australian Privacy Principles.
8. Data Storage and Security
We store personal information on secure servers, with access restricted to authorised personnel only. We implement reasonable technical and organisational security measures to protect your information against unauthorised access, disclosure, alteration, or destruction.
These measures include encrypted data transmission (SSL/TLS), password-protected systems with role-based access, regular security reviews, and staff training on data handling obligations.
While we take all reasonable precautions, no method of electronic storage or transmission is 100% secure. We encourage you to contact us immediately if you have reason to believe your information may have been compromised.
We retain personal information for as long as necessary to fulfil the purposes described in this Policy, or as required by law — typically 7 years for financial and transaction records under Australian tax law.
9. Your Rights
Under the Australian Privacy Act, you have the right to:
Access the personal information we hold about you Request correction of inaccurate, incomplete, or out-of-date information Request deletion of your information, subject to our legal obligations Withdraw consent to marketing communications at any time Lodge a complaint if you believe we have mishandled your personal information
To exercise any of these rights, please contact us at support@sandsindustries.com.au or in writing to Unit 27/191 Mccredie Road, Smithfield NSW 2164. We will respond within 30 days.
10. Cookies and Tracking Technologies
Our websites use cookies and similar technologies to improve your browsing experience, analyse site traffic, and understand how visitors interact with our content.
Types of cookies we use:
Essential cookies — required for the website to function (session management, form submissions) Analytics cookies — Google Analytics and similar tools to understand site usage (anonymised) Marketing cookies — used to track the effectiveness of advertising campaigns, only where consent has been given Preference cookies — to remember your settings and preferences
You may disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our websites.
We do not currently use cross-site tracking for advertising purposes beyond standard Google and Meta pixel tools, which are subject to those platforms’ own privacy policies.
11. Third-Party Links
Our websites may contain links to third-party websites, including supplier sites, industry resources, and social media platforms. This Privacy Policy applies only to Sands Industries websites. We are not responsible for the privacy practices of third-party sites and encourage you to review their policies before providing any personal information.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The current version will always be available on our website with the date of last update displayed at the top. We encourage you to review this Policy periodically.
For significant changes that affect how we use your personal information, we will notify you by email where we hold your contact details.
13. Complaints
If you believe we have breached the Australian Privacy Principles or handled your personal information inappropriately, you may contact us first at support@sandsindustries.com.au to give us the opportunity to resolve your concern.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.
14. Contact Our Privacy Officer
For any privacy-related questions, requests, or complaints:
Email: support@sandsindustries.com.au Phone: +61 4415 9165 Post: Privacy Officer, Sands Industries Pty Ltd, Unit 27/191 Mccredie Road, Smithfield NSW 2164, Australia