Common questions about Sands Industries
Can't find what you're looking for? Contact our team directly at sales@sandsindustries.com.au or call +61 4415 9165.
What does Sands Industries do?
Sands Industries is an Australian industrial group operating five specialist divisions from our Smithfield NSW facility, 3PL Logistics, Load Cells & Sensors, Safety Vests & PPE, Custom Packaging & Tapes, and IT Solutions. We serve businesses across manufacturing, retail, logistics, healthcare, and technology.
Where are you based?
Our main facility is at Unit 27/191 Mccredie Road, Smithfield NSW 2164, in Western Sydney. We service clients across all Australian states and territories.
Do you work with small businesses or only large companies?
Both. We work with sole traders, SMEs, and large enterprises. Our divisions are set up to handle single orders as well as high-volume ongoing contracts. No minimum order applies to most of our divisions.
How do I get a quote?
Fill in the contact form on our website, email us at sales@sandsindustries.com.au, or call +61 4415 9165. We typically respond within one business day.
Do you ship Australia-wide?
Yes. We dispatch from our Smithfield NSW hub to all Australian states and territories using StarTrack, Australia Post, Toll Group, and Couriers Please.
What does your 3PL service include?
Our 3PL division provides inbound receiving, stock putaway, inventory management, order picking, packing, labelling, and Australia-wide dispatch. We also provide regular inventory reports and can integrate with your eCommerce platform.
Is there a minimum storage commitment?
No. We offer flexible storage arrangements with no lock-in contracts. Whether you need short-term overflow storage or a permanent fulfilment hub, we can accommodate you.
What eCommerce platforms do you integrate with?
We integrate with Shopify, WooCommerce, BigCommerce, and most platforms with an API or CSV export. Contact us to discuss your specific platform.
What are your dispatch cut-off times?
Orders received before 2PM on business days are dispatched same day. Orders received after 2PM are dispatched the following business day.
SOURCING SOLUTIONS
What does your Sourcing Solutions division do?
We identify, negotiate, and procure products from international and domestic suppliers on behalf of Australian businesses. We manage the full process including supplier vetting, purchase orders, quality inspection, freight coordination, and customs clearance.
What types of products can you source?
We source industrial components, packaging materials, safety equipment, commercial goods, and custom manufactured products. If you have a product specification, we can find a supplier for it.
Do you handle customs and import clearance?
Yes. We coordinate with licensed customs brokers to manage import documentation, duties, and clearance for all inbound freight.
Can you source from specific countries?
Yes. We have active supplier relationships across China, India, Vietnam, Europe, and North America. If you have a preferred country of origin, we can work within that requirement.
What quality assurance do you provide?
We conduct pre-shipment inspections at the supplier facility before goods are approved for dispatch. This includes checking specifications, quantities, labelling, and packaging against your purchase order.
Is there a minimum order value for sourcing?
There is no fixed minimum, however sourcing projects are generally more cost-effective for orders above $5,000 AUD in product value. Contact us to discuss your specific requirements.
LOAD CELLS & SENSORS
What types of load cells do you stock?
We stock over 200 models including S-type, single point, beam, compression, tension, universal, and platform load cells. We also carry pressure sensors, gauges, and force measurement instruments.
Do you offer technical support for selecting the right sensor?
Yes. Our team can help you select the correct load cell or sensor for your application based on your capacity, environment, mounting requirements, and output specifications.
Do you offer calibration services?
Yes. Calibration services are available. Contact us with your requirements and we will provide a quote.
Can I order in bulk?
Yes. Bulk and wholesale pricing is available. Contact us directly for volume pricing.
SAFETY VESTS & PPE
Are your safety vests compliant with Australian standards?
Yes. All our hi-vis safety vests comply with AS/NZS 4602.1:2011, the Australian and New Zealand standard for high visibility safety garments.
Can I get custom printing or embroidery on safety vests?
Yes. We offer custom screen printing and embroidery with your company logo, name, or any other branding. Minimum order quantities apply for custom printing, contact us for details.
What sizes do you stock?
We stock sizes from XS through to 5XL across most vest styles. Custom sizing is available for large orders.
How quickly can custom orders be fulfilled?
Standard custom print orders are typically fulfilled within 7 to 10 business days from artwork approval. Rush orders can be accommodated, contact us to discuss.
CUSTOM PACKAGING & TAPES
What packaging products do you offer?
We offer custom-printed tapes, kraft mailers, cardboard cartons, tissue paper, void fill, and sustainable packaging options. All products can be plain or custom branded.
Is there a minimum order for custom packaging?
Minimum order quantities vary by product. For custom-printed tapes the minimum is typically one carton. Contact us for specific minimums on other products.
Do you offer sustainable or eco-friendly packaging?
Yes. We stock recycled, biodegradable, and FSC-certified packaging options. Let us know your sustainability requirements and we will recommend the right products.
Can you match our brand colours exactly?
Yes. We use Pantone colour matching for printed tapes and packaging. Provide us with your brand guidelines and we will match them accurately.
IT SOLUTIONS
What kind of IT systems do you build?
We build custom ERP systems, warehouse management systems, inventory automation tools, business process automation, and systems integrations for Australian businesses.
Do we own the software you build for us?
Yes. Full source code ownership is transferred to you on project completion. You are never locked into licensing fees or dependent on us to access your own system.
Can you integrate with Xero, MYOB, or Shopify?
Yes. We integrate with all major Australian accounting, eCommerce, and warehouse platforms. If your tool has an API, we can connect it.
How long does a project take?
A straightforward integration or automation typically takes four to eight weeks. A full custom ERP deployment is usually three to six months. We provide a detailed project plan and fixed-price quote before any work begins.
Do you provide ongoing support after the project is complete?
Yes. All projects include a post-launch support period. We also offer ongoing maintenance and support retainers for businesses that want continued local assistance.